Alex Palma
Developer
Professional Profile
Detail-oriented software developer with extensive experience building and supporting enterprise-class applications in higher education and e-commerce environments. Comfortable working across PC, macOS, and Unix-based systems. Proven team player with a strong background in modern web development, systems integration, and data-driven optimization.
Work Experience
Feb 2022 - Present
IT Analyst/Programmer III,
Information Technology Services
Appalachian State University, Full-Time
- Design and develop enterprise-class software solutions supporting: ITS, Human Resources, Payroll, Employee Self-Service, Finance, Finance Self-Service, Parking & Traffic, Business Systems Group, Controller’s Office, Payroll, Health Promotions, & IRAP
- Collaborate with cross-functional teams to improve system reliability, usability, and data integrity
Sept 2017 - Jan 2022
Business & Tech Applications Analyst,
Information Technology Services
Appalachian State University, Full-Time
- Create enterprise-class software solutions that support ITS, Student, Admissions, Accounts Receivables, Advising departments, Graduate School, Transfer Admissions & Engagement, and Orientation at Appalachian State University.
- Support Ellucian Banner Student (Student Records, Registration, Student Accounts, Student Self-Service), Faculty/Advisor Self-Service, Degree Works, and UNC Online Integration.
Dec 2013 - Aug 2017
Web Developer 2,
Website Administration
Replacements Ltd, Full-Time
- Replacements.com
- Administrate E-commerce presence for one of NC's largest private companies with annual sales of $80 million to 10 million customers
- Project leader for website features like Google Analytics, PayPal, Optimizely, LiveAgent integration, and more
- Design, maintain, and search engine optimize responsive user interfaces for product listings and promotions
- Analyze traffic with tools like Google Analytics
- Improve, deploy, and track email marketing campaigns
- Acquired PHP Certified Engineer Certification
Aug 2008 - Dec 2013
Web Developer,
Website Administration
Replacements Ltd, Full-Time
- Replacements.com
- June 2010 Replacements Ltd. - Employee of the Month
- Dimensions in Leadership Training
- Developed PCI (Payment Card Industry) compliant forms
- Led deployment of Martha Stewart Living marketing campaign
2007 - 2008
PHP Application Developer
Resilient Business Solutions
Created PHP applications for a number of businesses including:
- Monmouth County NJ Sheriff's Office
- Certain-teed Building products
- IT Management Solutions
Technical Skills
Expert, 28 years
Web Technologies
HTML & CSS
- Core technologies across nearly all projects
- Completed HTML5 Web Development Hands-On course (Learning Tree International)
JavaScript (Node.js, Vue.js)
- Server-side and client-side development
- Also some experience with jQuery and AngularJS
PHP
- PHP 5.3 Zend Certified Engineer
- Extensive experience building production PHP applications and frameworks
Advanced, 20 years
Content Management Systems
- WordPress & Drupal - Installation, administration, theme development, and plugin/module creation
Advanced, 15 years
DevOps & Version Control
- Git, GitHub, Bitbucket, SVN
Advanced, 15 years
Analytics, SEO & Marketing
- Analytics & Optimization Tools - Google Analytics, SEOMOZ, Google Tag Manager, Hotjar, Optimizely, AdRoll, ChannelAdvisor
- Paid Advertising Platforms - Google Ads, Bing Ads, Facebook Ads, Twitter Ads
- SEO best practices integrated into all web projects
Advanced, 15 years
Third-Party API Integrations
Some examples of software integrations:
- DocuSign envelope/routing creation
- PayPal payment integration
- LiveAgent customer support chat
- Optimizely conversion and optimization tracking tools
Advanced, 8 years
Python
- Modernized legacy scripts and jobs
- Database interactions and automated email workflows
Education
Appalachian State University
Bachelors of Science, Computer Information Systems
GPA: 3.07
- Dean's List
- Member, AITP (Association of Information Technology Professionals)
- University Recreation - Weight Room Specialist (2005 - 2007)
- Alpha Sigma Phi Fraternity - Faculty/Grand Chapter Advisor